Legal notice
Legal Notice and Store Policies (United Arab Emirates) 🇦🇪🏛️
Last Updated: June 03, 2026
Business Name: Lumqor
Website: lumqor.shop
This document contains the unified legal policies for Lumqor, specifically tailored to comply with the laws of the United Arab Emirates and the Emirate of Dubai, including Federal Law No. 14 of 2023 on Trading through Modern Means and Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Terms and Conditions of Service
Welcome to Lumqor ("we", "us", "our"). By accessing lumqor.shop (the "Site") and purchasing our products, you agree to be bound by these Terms of Service.
1.1. Eligibility and Use
•Age Requirement: By using this Site, you represent that you are at least the age of majority in the UAE (21 years old) or that you have parental consent.
•Account Security: You are responsible for maintaining the confidentiality of your account and password. Lumqor is not liable for any loss resulting from unauthorized use of your account.
•Prohibited Conduct: You may not use our products for any illegal purpose or violate any laws in the UAE jurisdiction (including cyber-security and copyright laws).
1.2. Products and Pricing
•Availability: All products are subject to availability. We reserve the right to limit quantities or refuse service to any person or region.
•Pricing: Prices are subject to change without notice. All transactions are processed in UAE Dirhams (AED).
•Accuracy: We strive for accuracy in product descriptions. However, we do not warrant that descriptions are 100% error-free.
1.3. Limitation of Liability
To the maximum extent permitted by UAE law, Lumqor shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Site. Our liability is limited to the amount paid for the product.
2. Privacy Policy
At Lumqor, we are committed to protecting your personal data in accordance with UAE Data Protection laws.
2.1. Data Collection
•Device Information: Automatically collected via cookies and pixels (IP address, browser type, time zone).
•Order Information: Collected during purchase (Name, shipping/billing address, email, phone number, and payment details).
2.2. Use of Information
We use your data to:
•Fulfill orders and process payments via secure gateways (PayPal/Shopify).
•Communicate order updates and marketing (only with your consent).
•Screen for potential risk or fraud.
2.3. Data Sharing
We share your information with trusted third parties to provide our services:
•Shopify: To power our online store.
•Courier Partners: To deliver your orders across the UAE.
•Legal Compliance: To comply with UAE regulations or respond to lawful requests.
3. Shipping and Delivery Policy
We offer dedicated shipping services across all seven Emirates of the UAE.
•Shipping Cost: We offer FREE SHIPPING on all orders within the UAE.
•Processing Time: Orders are typically processed within 1 to 2 business days.
•Delivery Time: Estimated delivery is 5 to 8 business days.
•Courier Contact: Our delivery partner will contact you via the phone number provided to coordinate delivery.
4. Return and Refund Policy
In accordance with UAE Consumer Protection laws, we offer a clear return process.
4.1. 30-Day Return Window
You have 30 calendar days from the date of delivery to request a return.
4.2. Eligibility (Hygiene Standards)
To be eligible for a return:
•The item must be unused, unopened, and in its original sealed packaging.
•Due to hygiene reasons related to pet products (catnip/silvervine), products that show signs of use cannot be returned.
•Proof of purchase (receipt/order number) is required.
4.3. Refund Process
•Shipping Costs: The customer is responsible for paying return shipping costs. Initial shipping costs are non-refundable.
•Method: Approved refunds will be credited back to the original method of payment within 10-15 business days.
5. Contact Information and Jurisdiction
For any legal inquiries or support, please contact us:
•Email: info@lumqor.shop
•Phone: +971 52 288 3687
•Address: Dubai, United Arab Emirates
Governing Law: These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the Dubai Courts.