Shipping policy
Shipping Policy for Lumqor.shop 🚚🇦🇪
At Lumqor, we understand that your cat’s happiness can’t wait. That’s why we strive to provide a transparent, reliable, and fast shipping service across all seven Emirates.
1. Shipping Destinations
We currently offer shipping services exclusively within the United Arab Emirates (UAE). This includes:
•Dubai
•Abu Dhabi
•Sharjah
•Ajman
•Umm Al Quwain
•Ras Al Khaimah
•Fujairah
2. Shipping Costs
•100% Free Shipping: We are proud to offer FREE shipping on all orders, regardless of the order value or the destination within the UAE.
•There are no hidden fees, handling charges, or surprises at checkout.
3. Order Processing Time
•We know you want your order fast. Our team works diligently to process every order within 1 to 2 business days.
•Orders placed on Fridays or public holidays will be processed on the next business day.
•Once your order is processed and handed over to our courier partner, you will receive a confirmation email.
4. Estimated Delivery Times
Our standard delivery window for all Emirates is:
•5 to 8 business days from the date of shipment.
•Please note that while we aim for these timeframes, external factors like extreme weather, high-demand periods (e.g., Ramadan, Eid, White Friday), or courier delays might occasionally extend these windows.
5. Order Tracking
Transparency is key. Once your order is on its way:
•You will receive a Shipping Confirmation Email containing a unique tracking number.
•You can use this number on our courier partner's website to see exactly where your package is.
6. Delivery Process
•Our courier partners will contact you via the phone number provided at checkout to coordinate the delivery.
•Please ensure someone is available at the provided address to receive the package.
•If a delivery is missed, the courier will typically attempt to redeliver the following day.
7. Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@lumqor.shop if you believe you have provided an incorrect shipping address.
8. Lost or Stolen Packages
Lumqor is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lumqor will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
9. Contact Us
If you have any questions about our shipping process or the status of your order, please reach out to us:
•Email: info@lumqor.shop
•Phone: +971 52 288 3687
•Hours: Monday - Friday, 9:00 AM - 6:00 PM (GST)